Privacy Policy

1. Information we handle

Moore Biological collects the information reasonably needed to provide laboratory testing, reporting and customer-portal services. This may include account and contact details, property, mob and animal records, sample and treatment information, communications, and laboratory records and reports generated through the service.

Why we use it

We use this information to operate your account, receive and process samples, issue reports, maintain result history, support the service, and meet legal, financial and operational obligations.

Sharing and approvals

We do not sell personal information. We will not share identifiable customer details, sample records or results with another party without your prior approval, unless we are required or permitted to do so by law. You may withdraw approval for a future use by contacting us; this will not affect processing already completed where it was needed to provide the service.

2. Website, email and service providers

Our public website and customer portal are hosted on infrastructure controlled by Moore Biological. Crazy Domains is used for domain registration and Gmail is used for support correspondence. Please do not send sensitive personal information or card details by ordinary email unless we have provided a secure method to do so.

Before a new external provider is used for backups, email delivery, payments, security, analytics or another service function, Moore Biological will identify what information that provider handles, where it is stored (including any overseas location), why it is needed and the applicable safeguards. A provider will not receive access simply because it is named in this policy.

Any research, benchmarking or other use outside providing your services will require separate approval where identifiable information could be involved.

3. Access, correction and deletion

You may ask to access, correct or export the personal information we hold about you. You may also ask to close your account or delete information that is no longer required. We may need to verify your identity and may retain information where required for legal, accounting, dispute-resolution or record-keeping purposes.

Tax and transaction records are generally retained for at least five years where required. The backup schedule, deletion timeframes and technical controls will be confirmed before this draft policy takes effect. Physical samples are governed separately by the applicable sample-handling procedure; their retention does not automatically determine the retention period for digital records.

4. Security

We use reasonable administrative, technical and physical measures to protect information against unauthorised access, loss, misuse and disclosure. No online system can guarantee absolute security. We will verify the description of any non-essential tracking, analytics or security technology before it is introduced.

5. Questions or concerns

For a privacy request or concern, contact Moore Biological at moorebiologicalservices@gmail.com. We publish email contact only and do not publish a physical address on this website. If we cannot resolve your concern, you may contact the Office of the Australian Information Commissioner.